Customer Guarantee

Cancellation & Refund Policy

Effective Date: January 1, 2026 | Last Updated: August 6, 2026

Instant Cancellation

Cancel any order anytime before dispatch directly from your account or by contacting support.

7-Day Replacement Guarantee

Damaged, defective, or incorrect items eligible for hassle-free replacement or refund within 7 days.

5-7 Business Days Refund

Approved refunds are processed back directly to your original payment method (Razorpay/Bank).

1. Order Cancellation Policy

At My Pryd (operated by P-Care Logistics / Pryd Web), we understand that you may change your mind. We offer a transparent cancellation policy:

Cancellation Before Dispatch: Orders can be cancelled free of charge at any time prior to shipment. To cancel, navigate to your Account Dashboard or email us at support@mypryd.com with your Order ID.
Cancellation After Dispatch: Once an order has been handed over to courier partners (e.g. BlueDart, Delhivery, DTDC), it cannot be cancelled in transit. You may refuse delivery at your doorstep, and a refund will be initiated upon return verification.
Automated Cancellations: We reserve the right to cancel orders due to stock unavailability, pricing glitches, or unserviceable pincodes. In such instances, 100% of the amount paid will be refunded immediately.

2. Return & Replacement Policy

Due to hygiene and personal care safety standards, personal grooming and skincare products are generally non-returnable once opened. However, we offer full returns or free replacements under the following circumstances:

Damaged or Leaking Products

If the package arrives damaged, unsealed, or leaking during transit.

Incorrect or Missing Items

If you received a different product variant or an item was missing from your package.

Defective Packaging/Pump

If the container mechanism or pump fails to function upon unboxing.

Expired Items

If the delivered product is near or past its expiration date.

3. How to Initiate a Return

To request a return or replacement, follow these steps within 7 calendar days of receiving your delivery:

Take clear photos or a short video showing the outer package, shipping label, and damaged/incorrect item.
Email support@mypryd.com or WhatsApp our support desk at +91 98765 43210 with your Order Number and details.
Our support team will evaluate your claim within 24 hours. Upon approval, we will schedule a free reverse pickup from your address.

4. Refund Processing & Timelines

Once your return is inspected at our fulfillment facility or an order cancellation is confirmed prior to dispatch, refunds are initiated immediately:

Payment MethodRefund Processing Timeframe

Prepaid Orders (UPI, Credit/Debit Card, Net Banking via Razorpay)5 – 7 Business Days (to original source account)

Wallets & PayLater24 – 48 Hours

Cash on Delivery (COD Orders)5 – 7 Business Days (via Bank Transfer / UPI payout)

Note: Refund processing timelines depend on your bank’s clearing cycle. Razorpay handles payment settlement securely adhering to RBI and PCI-DSS standards.

5. Contact Customer Support

For any questions regarding order cancellations, returns, or refund status, please reach out to us:

P-Care Logistics / My Pryd Support Desk

Email Support

support@mypryd.com

Helpline (Mon – Sat)

+91 98765 43210

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1. Order Cancellation Policy

At My Pryd (operated by P-Care Logistics / Pryd Web), we understand that you may change your mind. We offer a transparent cancellation policy:

Cancellation Before Dispatch: Orders can be cancelled free of charge at any time prior to shipment. To cancel, navigate to your Account Dashboard or email us at support@mypryd.com with your Order ID.

Cancellation After Dispatch: Once an order has been handed over to courier partners (e.g. BlueDart, Delhivery, DTDC), it cannot be cancelled in transit. You may refuse delivery at your doorstep, and a refund will be initiated upon return verification.

Automated Cancellations: We reserve the right to cancel orders due to stock unavailability, pricing glitches, or unserviceable pincodes. In such instances, 100% of the amount paid will be refunded immediately.

2. Return & Replacement Policy

Damaged or Leaking Products

If the package arrives damaged, unsealed, or leaking during transit.

Incorrect or Missing Items

If you received a different product variant or an item was missing from your package.

Defective Packaging/Pump

If the container mechanism or pump fails to function upon unboxing.

Expired Items

If the delivered product is near or past its expiration date.

3. How to Initiate a Return

To request a return or replacement, follow these steps within 7 calendar days of receiving your delivery:

Take clear photos or a short video showing the outer package, shipping label, and damaged/incorrect item.

Email support@mypryd.com or WhatsApp our support desk at +91 98765 43210 with your Order Number and details.

Our support team will evaluate your claim within 24 hours. Upon approval, we will schedule a free reverse pickup from your address.

4. Refund Processing & Timelines

Once your return is inspected at our fulfillment facility or an order cancellation is confirmed prior to dispatch, refunds are initiated immediately:

Payment MethodRefund Processing Timeframe

Prepaid Orders (UPI, Credit/Debit Card, Net Banking via Razorpay)5 – 7 Business Days (to original source account)

Wallets & PayLater24 – 48 Hours

Cash on Delivery (COD Orders)5 – 7 Business Days (via Bank Transfer / UPI payout)

Note: Refund processing timelines depend on your bank’s clearing cycle. Razorpay handles payment settlement securely adhering to RBI and PCI-DSS standards.